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Support

Information regarding the support of producers and consumers of an API.

Experiences

Alignment

Achieving alignment between teams producing APIs and their consumers is a persistent challenge in API operations. Effective collaboration between business and technical stakeholders requires ongoin...

Policies

Support Channels Defined

Require that every API publish clear support channels so consumers know exactly how to get help and what to expect when they ask. I want the path to a human, an issue tracker, or a community forum ...