A service level agreement defining the reliability, availability, and support an API provider commits to.
ServiceLevelAgreement
Experiences
Compliance
Compliance is the experience of meeting the legal, regulatory, and internal obligations that come with operating an API. For many teams it feels like a burden bolted on at the end, but the reality ...
Contracts
Every API is a contract, and the contract experience is about how clearly the promises between provider and consumer are expressed. Technical contracts like OpenAPI and AsyncAPI describe what the A...
Legal
The legal aspects of producing and consuming APIs can quickly derail even the best-laid plans for API producers and disrupt the roadmaps of developers building applications and integrations. Terms ...
Money
Money is the experience of the business model behind an API, whether the currency is dollars from external customers or budget allocated to internal teams. Plans, pricing, rate limits, and billing ...
Procurement
Procurement is the experience of evaluating and adopting an API before building on it. Whether the API comes from another team or a third-party vendor, someone has to weigh its quality, reliability...
Scalability
Scalability is the experience of an API continuing to work well as demand grows from dozens of consumers to millions of requests. It touches infrastructure, rate limiting, caching, and design decis...
Stability
Stability is the experience of being able to depend on an API not breaking underneath you. It is built on thoughtful versioning, backward compatibility, clear change communication, and honoring com...
Policies
SLA Defined and Published
I require that every production API defines a service level agreement and publishes it where consumers can find it, stating the availability, performance, and support commitments we are willing to ...
